Exchanges & Returns

Returning products to PremierLash is simple. If you are not satisfied with your purchase simply contact a Beauty Care Representative and we will assist you with the process. We must be notified within 10 business days, and items need to be returned within 14 days of receipt.

Submit your Order

We are fast! As soon as you submit your order, we immediately process it to ship the same day. We are sorry, but we will not be able to cancel or change your order after 3:30pm MST. Orders received after 3:30pm, or placed on weekends and holidays, will ship the following business day. See Shipping Policy

IMPORTANT: Due to sanitation & health regulations for cosmetic products, PremierLash™ will not accept returns once the packaging, or quality seal has been opened.

Question/Topic: What if I received a damaged or defective item?

A:

Defective Merchandise: In order to process and replace defective items, please have your account or order number ready to ensure prompt service. PremierLash™ reserves the right to either replace the item(s), delivered to the same shipping address on original invoice, or, offer an in-store voucher. We must be notified within 10 business days, and items need to be returned within 14 days of receipt.

Damaged Merchandise: For quality control purposes, and in accordance with shipping carrier regulations, all damaged merchandise must be returned with provided prepaid postage. Replacement or full refund will be issued once we receive the damaged product. You will not be charged additional shipping fees for replacement products. All we require is notification upon receipt of goods and the return of damaged product. We are unable to accept damage claims after 14 days from date of receipt.

Please remember PremierLash is not responsible for items damaged in transit. Be sure to fully inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, we must be notified by phone (801-463-4868 or 1(877) 366-5274), or email: returns@premierlash.com within 10 days of package delivery.

It may be necessary for us to contact the shipping carrier used immediately for damage inspection and claim for reimbursement. All original packing materials must be kept for this purpose.

* In all cases the damaged merchandise must be returned along with packaging materials.

Question/Topic: What if my package is lost or stolen?

A:

PremierLash is not responsible for packages that are lost or stolen during shipping. Once the package leaves our facilities, any issues are between the customer and shipping service chosen. PremierLash emails all tracking information to the email on file, please be sure to keep your account information updated. To protect against loss or theft, select a secure address for package delivery, or, select signature-required to your order for $2.00. Notify your carrier immediately if you suspect a stolen package.

Question/Topic: What if an item is missing or I received the wrong item in my order?

A:

Wrong Item: Call the Customer Service department for assistance at 1(877) 366-5274. Customer Service is open Monday through Friday from 8:00AM - 5:00pm MST. Please have your account number ready to ensure prompt service. Replacement of correct item will be shipped the same day. You will not be charged additional shipping fees for replacement products, all incorrect merchandise must be returned with provided prepaid postage. We must be notified within 10 business days, and items need to be returned within 14 days of receipt by phone (801-463-4868 or 1(877) 366-5274), or email: returns@premierlash.com.

Missing Item: Missing item will be shipped the same day. You will not be charged additional shipping fees. We must be notified within 10 business days, and items need to be returned within 14 days of receipt by phone (801-463-4868 or 1(877) 366-5274), or email: returns@premierlash.com.

Question/Topic: What if I ordered the wrong item or used incorrect address?

A:

Customer Error: Customer errors made in the product(s) selected must be returned before replacement product is shipped, customer must pay shipping. Or, replacement product must be re-purchased and shipped at clients’ expense, a refund will be issued once we receive the item ordered by mistake. Returned packages due to customer entering an incorrect address or not including a building or suite number, customer must pay re-shipping fees. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.

Question/Topic: What if the item color does not match the picture?

A:

We cannot guarantee that your computer monitor's display of any color will be accurate. At PremierLash your satisfaction is guaranteed. If any product does not live up to your expectations, simply send it back within 14 days from the date of purchase. Unfortunately, we cannot refund your shipping charges.

Question/Topic: How do I return or exchange an item?

A:

Merchandise Exchange: PremierLash™ must be notified by phone (801-463-4868), or email returns@premierlash.com within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will receive an email regarding your exchange including a merchandise credit voucher to be applied to your next purchase. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be unopened and in the original packaging.

Merchandise Returns: PremierLash™ must be notified by phone (801-463-4868), or email returns@premierlash.com within ten (10) business days of receipt of your merchandise to grant an exchange. We will accept for return any item; however, it must be returned to our warehouse in 100% sale-able condition with all items to be returned 14 days to qualify for a full refund. Orders over ten (10) days old are non-returnable and non-refundable. You are responsible for return shipping charges. A twenty five percent (25%) restocking fee applies. No return will be accepted without prior authorization. In the event that a return is a result of our error, we pay the return shipping.

Items must be unopened and in the original packaging. Due to sanitation & health regulations for cosmetic products, PremierLash™ will not accept returns once the packaging, or quality seal has been opened.

Please package your return properly and send to:
PremierLash-designer lashes
Attn: Returns Dept.
284 W 400 N, Suite 105
Salt Lake City, UT 84103

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. Please allow two business weeks for refund check to be processed.

Note: PremierLash will not honor any purchase(s) made by an "unauthorized" third party. No exceptions will be made.

Question/Topic: Crediting Your Refund

A:

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. Please allow two business weeks for refund to be processed.

Question/Topic: When will my credit appear on my account?

A:

Once we have received and processed your return, we will issue a credit to the credit card on which the purchase was made. If you paid for your merchandise by check, please allow two business weeks for refund to be processed.

Question/Topic: Are shipping and handling charges refundable?

A:

Unfortunately, we cannot refund shipping and handling charges.

Loading...